Case Studies

        Case 1: Microsoft Exchange Server

Problem: Poor customer service due to lack of centralized email with collaborative services

The initial email system Widget Company had in place was devastating to their ability to provide excellent customer service.   Often emails were not received by clients or had to be sent from outside accounts (AOL, Yahoo, and Hotmail).  Employees of the company had no way to view each other’s calendars and could not easily schedule meetings with each other.   

The CEO of the Widget Company could not sync her Microsoft Outlook Emails, Contacts and Tasks on her Blackberry without first syncing the device with her desktop computer: a very hard task to say the least when you're traveling constantly. 

Widget Company wanted to provide their clients with a higher level of customer service however they were constrained to do so by these technical difficulties. 

Solution: Microsoft Exchange Server

Within one week, Widget Company had a Microsoft Exchange Server installed by ForYourTech (A certified Microsoft Exchange Server Consultant).  Now Widget Company can access all Microsoft Outlook Emails, Calendars, Tasks, Notes and Contacts anywhere in the world and at any time. 

Employees can schedule meetings with each other by viewing the open blocks of time on their shared calendars and send meeting invites to each other, and finally there is no need for the CEO to ever sync her Blackberry with her computer again, this is performed automatically.

Customers see the benefit of quick response time to their questions since employees can now respond to their inquiries at any time, anywhere.  The CEO can rest easy too knowing that she has not missed anything nor have any of her employees. 

For more information on Microsoft Exchange Server services please contact ForYourTech, LLC or call 301-706-4071