We are New York City based company that provides high quality tech and IT support for our small and medium sized business owner clients.
We Can Satisty your Tech Demands!
If you need a desktop support, tech support, IT consulting, cloud computing or simply a new server, we are here to help you. Use contact page to send us email or call us and we'll give you a free consultation!
Why Do You Need To Choose Us?
With frequently high prices and a flabbergasting number of incompetents in the field, the importance of tech support may escape many people. After all, if the Best Buy guy isn't doing anything but installing Windows updates, why do you need to pay him? And you don't need to pay him; the Best Buy guy is a trained ape, not proper tech support. However, real tech support performed by skilled technicians is an invaluable service; a willingness to spend if the situation requires it can save you vast amounts of time and money in the long run. So, let's attempt to explain the importance of tech support, what you should do before going to support, and how to find good tech support.
Computers are complex equipment. They're not quantum physics level complex; you probably could learn to do most of your own tech support. But you'd need an investment of time and money to learn; if you have a skilled job in some other field, there's really no reason to do every last bit of maintenance yourself. The time you spend learning how to write Python scripts for use in repetitive tasks is valuable; if you don't enjoy working with computers, there's no reason that shouldn't be put toward your work or toward leisure. Enter tech support. If your hard drive has failed, tech support will attempt to recover as much data as possible before backing it up to a shiny new drive; if there's a nasty virus, they'll remove it and protect your personal data. The role of tech support is to do things a user can't quickly and easily do on their own.
Now, that being said- tech support, given someone who knows what they're doing, is a skilled job. You can't just expect to get real, top-notch support for minimum wage. So, before you spend you should be certain that this isn't a problem you can solve on your own. If it's a virus, running a decent antivirus suite is all but mandatory; there's no reason to go to tech support for something that can be solved simply and easily. If it's a hardware issue, make sure it's not something which you could do on your own quickly enough; replacing a failed DVD burner in a desktop machine is a very simple task and you don't exactly have to get your hands dirty. But for something more complex, you will need tech support.
If you're contacting tech support, you need to make sure that this is an individual with more qualifications than you! As a general rule, tech support at large "big box" stores should never be used. These individuals are paid not to solve your problems, but to sell you new software, hardware, and services; in many cases they aren't capable of anything which isn't on their script. You're honestly better off figuring things out on your own. Instead, contact a local small computer shop or a dedicated tech support business. These are run by people who have experience in the field; odds are they've seen your problem before and can fix it easily.